Comments on: Q&A Wednesday :: Interspire

By: Jill

Jill — Wed, 26 Aug 2009 17:01:51 +0000

As a customer of Interspire’s Shopping cart, I can agree with the other posters’ assessment of the product. It’s fairly easy to use and customize, even for a non-technical person as myself.

I can’t fathom the comments I’ve read about the “First – Class service” though. I have found the Technical Support to be abyssmal in almost every single instance. Their stated SLA policy is 12-24 hours, we’ll try to get to your ticket!? Can someone really run a business like that? When you DO get a response, it is minimal. So you have to wait another 12-24 hours for a response to your follow-up questions! NO phone support at all. I even tried the sales number, because all I needed was a refreshed license key. The sales number goes to VOICE MAIL!!!

I will not be using Interspire again, for this reason.

(By contrast, my hosting provider has 24/7 intant chat. AMAZINGLY patient and helpful tech support. It IS possible to offer a quality product and service. Interspire should try it.

By: Diane Cradle

Diane Cradle — Fri, 14 Aug 2009 15:15:03 +0000

Not a huge fan of bigcommerce. Tried it out. Had to many bugs, support was slow and they are NOT PCI COMPLIANT!!!!!

Moving on…

By: Andrew S.

Andrew S. — Fri, 12 Jun 2009 00:34:04 +0000

We have been using Interspire software for over a year now and are very happy with the results. We predominantly use Shopping Cart, which has helped us to launch a new website, and business really, selling playground equipment. The features and functionality of the shopping cart are far superior than what we have worked with in the past, and have helped us to give our customers a Web 2.0 shopping experience, as well as providing us a clean and powerful back end management system for taking orders, entering products and editing the store template, all of which we love and tremendously appreciate.

Interspire software is not perfect and has many features to improve upon, however, their technical support and track record of improvement have given us much confidence in their software, which we will be happy to use for many years to come.

Andrew S.
Web Manager
http://www.SwingSetMall.com

By: Peter H

Peter H — Fri, 29 May 2009 05:01:09 +0000

As a not-very-techie user, I found Interspire’s Shopping Cart to be fantastic. Its use of ajax (”drag and drop”) to allow me to alter the design, with the option (yes option!) of html coding, which I am starting to use now.

Having each section of the website as a moveable “panel” is a fantastic way to allow both us limited-techies, and the “professional geek” to be able to mae changes as we need.

I can’t recommend it highly enough! (And no they’re not paying me to say this).

Peter Hatley
CEO
http://www.SeeknBuy.com.au

By: Marty

Marty — Thu, 28 May 2009 04:21:08 +0000

I have used Interspire products for a number of my own web sites and a larger number for clients for over 4 years. They really do enter into a “serious relationship” with their clients and work real hard at making it long term. To say that their software is inspired by clients is an understatement. I think they’re innovating and brilliant at what they do. Austin is lucky to have them… or are they lucky that such a nice place like Austin exists?

By: Michelle Greer

Michelle Greer — Wed, 27 May 2009 17:43:56 +0000

Mitch and Eddie hired me to write for them, and I can attest, they are very cool and this is very good software. My favorite part? It has a lot of features but the interface doesn’t hurt your brain. It’s very intuitive and clean.

I’m happy they’ve come to Austin and am hoping we can sell a lot of software and create a lot of jobs. Thanks for the feature, Bryan!